Orders placed prior to February 4th, 2023 will have a lead time 5-6 weeks. Orders placed February 17th, 2023 onwards will have a lead time of 4 weeks.

Warranty

DISCLAIMER

Our products are of a rustic and organic nature, surface details may vary from imagery and online photos. The nature, design and features of the goods are handmade therefore minor variations will occur from piece to piece. Such variations as a result of the nature of the goods are not considered defects under this warranty.

Any additional warranties below do not apply to:

1.1.1. defects or damage resulting from negligence, abuse or misuse, including (but not limited to) inadequate or improper maintenance, exposure to water, direct sunlight, salt air, chemicals, accidents, any use for which the product was not designed nor does it cover ordinary wear-and-tear. 

2.2.2. failure by you to follow the Product Care Instructions or specifications. 

3.3.3. if a product is relocated from its original delivery location or the relocation caused damage due to improper packaging and transporting. 

4.4.4. any furniture which has been exposed to Extreme Use (Extreme Use is damage caused by more than ‘normal wear and tear;’ or spills such as acid, solvents, dyes, or other corrosive materials, ink, paint or body fluids; moisture of any kind, improper cleaning techniques or placing furniture outdoors, in close proximity to heat or in direct sunlight);

5.5.5. any work or installation carried out on the item by a contractor or third party not approved in writing by Big Concrete Guy Ltd.

Manufacturers’ Warranties

The following warranties will be available to the relevant goods purchased from Big Concrete Guy Ltd. unless the description of the good or product specifies otherwise.

Consumer Guarantees

Our Goods come with the guarantee that customers are entitled to have the items repaired or replaced if there is a manufacturing defect.

These words have the following meaning in the table below.


“Commercial Use Furniture” means furniture for business, commercial, industrial, hospitality or any non-residential purpose or use.

“Furniture” includes furniture used for personal, domestic or household use but excludes Commercial Use Furniture.

“Second Stock” means certain goods that: could be an ex display model or floor stock; and is sold at reduced price.

“Structural Warranty” means a warranty relating only to the frame or internal structure of a product (and excludes any surface, decoration, fabric, cracks or finish of a product).

    Type of Warranty Period of warranty  Further information
    Structural Warranty for Furniture

    1 year for Furniture/Second Stock

    Exclusions in paragraph 3.3 above apply.
    Structural Warranty for outdoor Furniture 1 year for Furniture/Second Stock) Applies where item is specifically stated to be outdoor furniture.
    Exclusions in paragraph 3.3 above apply.
    Structural Warranty for Commercial Use Furniture
    2 years
    Only certain items within the Big Concrete Guy Ltd range are suitable for commercial use. For this warranty to be valid, a document must state that this Commercial Use Furniture warranty applies.

     

    To be entitled to claim under any of the above warranties:

    (i) Should a defect or imperfection appear on the item within the warranty specified above, stop using the item immediately. To make a claim under this warranty you must, before the warranty period expires:

    (ii) email the customer representative team at Big Concrete Guy Ltd, provide proof of purchase, a detailed description of what you consider the defect to be and the circumstances in which the defect appeared. Please add all other relevant information.

    (iii) We will then inspect and determine whether the item is defective and if, acting reasonably, we agree the item is defective and the warranty responds, we will provide a replacement item.

    Big Concrete Guy Ltd. cannot give an exact timeframe by which a product will be repaired (if capable of repair) but will do so (if capable of repair) within a reasonable time.

    If Purchaser is an Interior Designer

    The Interior Designer will not offer any Warranty beyond that which is specified in the contract for sale between Big Concrete Guy Ltd. and the Interior Designer.